Frequently Ask Questions

How can I register in the portal MyFPX Malacca Historical City Council?

Registration is easy. Just click the Register button on the main page and start filling in your details.

Why do I have to fill in all the details? Are there any charges for registration?

We just need basic information about yourself before you use the services of the portal MyFPX Malacca Historical City Council. You need to provide accurate information such as ID number, Full Name (MyKad / Passport / Power Cards), Mobile phone number and e-mail address after registration. This is important in case we need to contact you in the future for references.

And no charge will apply for registration with MyFPX Malacca Historical City Council. It's FREE!

You may want to check our Privacy Policy statement to see our policy on how we keep your information in the portal MyFPX Malacca Historical City Council.

Can I use the online payment service after I sign up?

Yes can! After successful registration, you will receive a confirmation email to activate your account. Once you activate it, you can use the services offered on the portal MyFPX Malacca Historical City Council.

What are the advantages if I register with the portal MyFPX Malacca Historical City Council?

With MyFPX portal Malacca Historical City Council, you can simplify your payment with several other features such as account payee check your favorite, check your current bill, and check the status of previous transactions in the last 3 months.

Can I change my password? What should I do if I forgot my password?

Yes, you can change the password at any time using the features available in the user's profile.

You can request a new password via portal MyFPX Malacca Historical City Council in case you forget your current password. A new password will be sent to your registered email address. We advise you to switch back to the new password as soon as possible.

Can I change my user ID?

Cannot be. ID of users who have registered to use each time you log in to the portal MyFPX Malacca Historical City Council.

How to get an account number for the bill registered?

Please refer to the current bill that you received from each agency. Account number or bill number is different from each other. Please contact the representative agencies of each to get more information on your bill.

How can I cancel my transaction? Can I get a refund?

All cancellation fees must be done manually. You should contact the relevant agencies if you think you've paid too much for your account.

Please review the Cancellation section for more information.

How can I make a complaint/inquiry?

You can contact the officials concerned by the numbers in the Contact Us section. Feedback form is also available for you to send messages to their respective agencies.

Feedback on complaints / inquiries will be issued within three (3) working days after complaints/inquiries received and the solution will be made available within seven (7) working days.

If you have any doubts about the resolution of the complaint/inquiry by Department /Agency involved, you can also channel their complaints in Portal Complaint e-Complaint Melaka @ Public Complaints Management System (SISPAA)

No charges are applicable for complaints / queries raised.

What is MEPS FPX?

Financial Process Exchange (FPX) is an alternative payment channel for customers to make payments and purchases online through the website.

Payments made through MEPS FPX safe?

FPX take advantage of the banks involved with providing Internet banking and online payment process is quick, safe, reliable and real-time (real time). FPX provides business transactions end-to-end complete, payment records, and reconcilation simplified process and reduce the risk for the movement of funds between financial institutions that have been established. FPX also use authentication and certification to ensure transactions are secure.

Banks that engage the FPX?

At present, there are 15 banks involved :

  • Islamic Bank
  • Maybank
  • Hong Leong Bank
  • Public Bank
  • CIMB Bank
  • OCBC Bank
  • UOB
  • Standard Chartered Bank
  • Public Bank
  • Bank Rakyat
  • AmBank
  • HSBC Bank
  • Affin Bank
  • Alliance Bank
  • RHB Bank
What do I need to make a payment by FPX?

You need to have an internet banking account with the banks involved, as mentioned above.

Are there any charges for payments via FPX?

Banks charge of RM 0.50 will be charged by the account holder for payment through individual accounts and RM 1.00 for an account of the Company.

What are the operating hours of payment via FPX?

FPX service is available from 3:00 am to 12:00 midnight every day, seven days a week, 365 days a year. However, FPX service is also dependent on the availability of Internet banking services by the banks involved.

What is the maximum number of payment transactions via FPX?

At this time, the transaction limit is set at RM 30,000.00 per transaction.

My payment was successful, but I did not receive any notification/receipt. What should I do?

If you find any difficulty in getting information after the transaction fee, please follow these steps:

  • Please contact your bank to confirm your payment.
  • Once you have got detailed information about the details of your transaction, please contact the relevant agencies for assistance. Please provide your transaction ID that was supplied by the bank.
Do I have to keep proof of payment?

Yes. You should keep proof of payment for your reference. However, proof of payment cannot be used as an official receipt. Please read the Terms and Conditions contained in this portal.

My transaction is successful but the account (agency) is not updated. What should I do?

If the transaction is successful, the agency's account will be updated within 3 working days. Should it is still not updated, please contact officers in each agency to review your account.